Customer protection

Borrow thoughtfully. Know your rights.

Clear information and respectful support should help you make an informed decision at every step.

Before you borrow

  • Borrow only for a need you understand and an amount you can reasonably repay.
  • Review the total amount to repay, all fees and the payment schedule before accepting.
  • Review the final loan terms and formal agreement in full.
  • Ask questions if a term, fee or payment channel is unclear.

Keep your information and payments safe

  • Use only the official application and payment channels published by the company.
  • Do not send repayment to an employee’s personal bank account or e-wallet.
  • Never disclose your password, OTP or complete card details through email, social media or an ordinary contact form.
  • Keep copies of agreements and payment receipts.
A person places a smartphone face down beside a closed notebook
Simple habits help protect private information

If you need support

Contact finance@goldenwindlending.com or 9171807525 / 9171807545. If you experience a problem, follow the complaints process.